UPS blows my fucking balls

Ok, I want to advise you all not to use UPS EVER!  Here's a copy of what I am going to say to them tomorrow when I call them, since THEY DON'T HAVE A FUCKING ANSWERING MACHINE!  It sucks when all your classes get out after 5.  >: (

I sent a package on the 31st to be shipped next day to a friend.  He didn't receive the package on the first and he didn't receive it on the second.  The fact that I paid $25 for next day shipping and the fact that he NEEDED THAT PACKAGE TWO DAYS AGO is unacceptable.  Not only that, but I wrote on the envelope the CORRECT ADDRESS TO WHICH MY PACKAGE SHOULD BE SHIPPED, and whoever was behind the desk didn't write down the apartment number, WHEN I CLEARLY PUT IT ON THE ADDRESS LINE!  After a prior bad experience with UPS, I wasn't going to use your services again.  However, I actually thought I'd give you another try.  Instead you've simply reinforced why I stopped using you in the first place.  How your store has turned something so simple into a complete disaster is not only unacceptable, it's intolerable.  I demand a full refund and I expect you to rectify the situation NOW!  SINCE IT SHOULDN'T HAVE BEEN AN ISSUE IN THE FIRST PLACE!  You've lost my business, the business of the recipient, and the business of all my friends because I will be sure to tell them how awful your services are.  I'm completely and utterly disgusted.